Last Updated: June 20, 2026

Thank you for shopping at Mediterranean Marketplace (https://mediterraneanmarketplace.com). Please review our policy regarding refunds and returns carefully before completing your purchase.

1. All Sales Are Final (Cross-Border Shipments)
Due to the international nature of our shipments (from the EU to Asia) and the perishable or artisanal nature of our goods, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect ordering, or delayed transit times.

2. Exceptions: Damaged or Expired Goods
We want you to receive your items in perfect condition. We will only issue a refund or replacement under the following two circumstances:

Damaged in Transit: The item arrived broken, leaked, or shattered.

Expired Goods: The item was past its expiration date upon arrival.

How to Claim a Refund or Replacement
You must contact us within 7 days of delivery at store@mediterraneanmarketplace.com.

Your email must include your order number and photographic proof of the damaged or expired items.

Once reviewed and approved, we will process a refund to your original payment method, or issue a replacement if stock allows.

Note: Please do not ship goods back to us or to the manufacturer unless explicitly instructed to do so.

3. Customs, Import Fees, and Seizures
Mediterranean Marketplace operates on a delivery terms baseline where the buyer is the importer of record.

Customs Fees: All international shipments may be subject to import duties, taxes, and customs fees levied by your destination country. These fees are the sole responsibility of the customer.

Customs Seizures: We are not responsible for items delayed, held, or seized by customs authorities. No refunds will be issued if your package is confiscated or rejected by local border control regulations.

4. Late or Missing Refunds
If your refund is approved and you have not received it yet:

Check your bank account or credit card statement again (processing can take 5–10 business days).

Contact your financial institution, as processing times vary.

If you have done this and still have not received your refund, contact us at store@mediterraneanmarketplace.com.